FAQs

A free estimate is an estimate or quote that JC Decks & More, provides to a customer free of charge. This includes help with design, and the initial site visit.

We request a material deposit at the start of the project. On large projects we will request a second payment halfway through the project, which will be outlined in the contract, and then a final payment at completion. On normal sized projects we will only request a final payment at completion after the material deposit.

We are a licensed building contractor in the state of North Carolina. A licensed contractor or general contractor is someone who has obtained their general contractors license through the licensing board in NC. A licensed GC can pull permits in excess of $30,000, whereas an unlicensed contractor can only pull permit with a contracted value of $30,000 or less.

We do use subcontractors for almost all of our services that we offer. However, we oversee all work being done and visit the job site daily, or every other day, to ensure our quality standard is up to par.

Completion times are estimated based on weather, project size and project difficulty (positioned on a hill, 10-12’ in the air, etc.). We do try our best to give accurate completion timetables before the project begins.

The main difference between composite and PVC decking is heat retention. Composite gets very hot in the heat of the day and will retain the heat, even after the sun has moved off of the product. PVC decking does not retain the heat from the sun nearly as much. PVC is guaranteed to be 30% cooler than composite, and once the sun moves off of the PVC product, the boards cool immediately. PVC is a good option for someone who has a lot of afternoon or evening sun on their deck. If the deck is covered or shaded, composite will do just fine.

Maintenance free decking and railing would be any product that does not require a constant need for maintenance, mainly being painting or staining. With traditional wood decking and railing, in order to keep the lumber in “like new” condition, it will require maintenance or upkeep. Composite and PVC decking as well as Composite or metal railing, do not require any maintenance or upkeep other than an occasional rinse down.

We do pull building permits. We are a licensed building contractor in the state of NC. We take care of all the permitting needs

A simple all purpose cleaner, soft bristle brush and a garden hose will do the trick. Just make sure to stay away from bleach products.

Yes. All aerosol products are a big no no. This includes bug spray, and sunscreen. Do not apply them when on the deck. Also, rubber back mats are not recommended. Ice melt is another big no no, as well as bleach. All items listed above can void the warranty.

We primarily use Timbertech for our composite or PVC decking. The composite comes with a 30 year warranty, the PVC comes with a 50 year warranty and all of their railing products come with a 25 year warranty. We also include a 7 year labor warranty as well.